Privacy Policy

How Orena collects, uses, stores, and protects information across the app, support channels, and related services.

1. Scope of this policy

This Privacy Policy applies to Orena, including the iOS app, related websites, support channels, subscriptions, and analysis features that link to this notice.

2. Information we collect

Account information, such as email address and login identifiers.
Profile data, onboarding responses, preferences, locale, and timezone.
Photos, analysis inputs, and progress records you upload or choose to save.
Subscription and purchase status from Apple and RevenueCat.
Technical information such as app version, device type, crash data, and basic usage logs.
Support communications you send to us by email or other contact channels.

3. How we use information

To create and maintain your account.
To provide face analysis, training plans, progress tracking, and personalization.
To verify subscriptions, restore purchases, and unlock premium features.
To send reminders and support messages you request or enable.
To improve product quality, diagnose issues, maintain security, and prevent abuse.

4. How we share information

We share information only when necessary to operate the service, comply with the law, or protect users and the app. This may include trusted service providers that support authentication, storage, subscriptions, analytics, crash reporting, and content processing.

5. Third-party services

Orena may rely on providers such as Apple, Google, Supabase, RevenueCat, analytics vendors, crash-reporting tools, and image or AI infrastructure to deliver key product features.

6. Data retention and security

We retain information only as long as reasonably necessary to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. We use reasonable administrative and technical safeguards to protect your data.

7. Your rights and choices

You may request access, correction, or deletion of your data, subject to applicable law and technical limitations. You may also control permissions such as camera, photo library, and notifications in your device settings.

8. Children’s privacy

Orena is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can review and remove it where appropriate.

9. Policy updates

We may update this Privacy Policy from time to time. The latest version will be posted here with an updated effective date.

10. Contact

For privacy questions, contact 1923990637@qq.com.