Support

Help with access, billing, and your daily routine.

Orena support is designed around the questions users actually have: getting back into an account, restoring Apple purchases, understanding progress photos, and knowing where to ask for help when something feels off.

Email Support Coming soon on the App Store

Account and access

Login, sessions, and recovery

Use email or Google sign-in to restore your progress history and premium access.
If the app asks you to sign in again, your session may have expired and can usually be refreshed by logging in once more.
When writing to support, include the sign-in email and a short description of what happened.

Purchases

Apple subscription guidance

Premium subscriptions are billed through Apple In-App Purchase.
After signing in, you can restore purchases inside the app if premium access does not appear.
Cancellation, renewal timing, and refunds are managed from your Apple ID subscription settings.

Progress and analysis

Photos, reminders, and reports

Progress photos and face analysis records are tied to your account and the permissions granted on your device.
If reminders stop arriving, first check notification permission and your selected reminder time.
If a report looks wrong, share the date and the screen name so support can review the correct record.

Contact

Need a human answer?

Email 1923990637@qq.com with your account email, device model, iOS version, and a short summary of the issue. For policy details, you can also review Privacy Policy and Terms of Service.