Support

Contact Orena for technical issues and account help.

This page is for direct support. It shows the official Orena email contact and what to prepare before you write in.

Email Support

When to contact us

Use support for blocked, account, or technical issues

You cannot access the account tied to your Orena data or premium status.
Restore Purchases did not reconnect Apple billing to the correct account.
Face analysis, progress records, reminders, or deletion flows are not working as expected.

Prepare this first

What to include in your email

Your account email or sign-in method.
Device model, iOS version, and the screen where the problem happened.
The date of the report, screenshot, or Apple order detail if the issue is billing-related.

Apple billing

Subscriptions, cancellation, and refunds

Apple controls subscription renewal, cancellation, and refund decisions.
Support can explain where to look, but cannot directly issue Apple refunds.
If billing is the only issue, check Apple’s subscription settings and Report a Problem before writing in.

Deletion

Account deletion and data deletion are related but not identical

Deleting your Orena account removes account-linked data handled by the service.
Cancelling Apple billing stops future renewals, but does not by itself remove your Orena account.
If you cannot reach the in-app deletion flow, contact support and identify the account clearly.

Self-serve first, then contact if you are still blocked.

Step-by-step guidance lives in the Help Center. Data practices are explained in the Privacy Policy, and subscription and service rules are explained in the Terms of Service.

Help Center Privacy Policy Terms of Service